Prices on a marketplace are not static; they change many times a day. A seller who doesn't see this movement usually looks for the cause of a lost sale in the wrong place.
Marketplace prices are not fixed. Ten sellers offering the same product react to each other and change prices many times a day. For a seller who doesn't watch this movement, the result is a sales drop whose cause can't be understood.
When your competitor cuts their price by 8% in the morning, your product drops in search results the same day and the click-through rate falls. The only thing you see on your dashboard is "sales are low today."
If you learn of this difference in the evening or the next day, there is no way to recover that day's traffic. The loss is permanent, because the shopper that day has already bought the product.
The second reflex of sellers who don't track is panic discounting: when sales fall, the price gets slashed. Yet a competitor's discount is often a temporary campaign and is withdrawn within a few days.
Result: When the competitor restores their old price, you are left at the low price. Permanent margin loss is born from an overreaction to a temporary move.
Tracking is not only defense. When your competitor's stock runs out or their campaign ends, a short price flexibility window opens for that product. In this window you can raise the price and earn a higher margin at the same sales volume.
These windows usually last a few hours and can almost never be caught by manual checking.
When the decision to join a marketplace campaign is made without knowing the competitor price level, it creates a two-way error:
Decisions on which product to invest in, which stock to increase, or which to delist cannot be made without knowing competitor density and price range. A seller without price history only notices that a category is saturated when stock is left on the shelf.
Competitor tracking doesn't mean entering a price war — on the contrary, it lets you avoid unnecessary price wars . When you see which movement is temporary and which is permanent, you make discount decisions by calculation, not reflex. That is what protects your margin.
Hermes monitors price, stock and campaign changes of the competitors you choose and sends instant notifications for critical moves. You also catch opportunity products from the same screen.